ICAN DEVELOPMENT LIMITED     SHENZHEN GOODFAITH INDUSTRIAL CO., LTD.

Japanese
FAQ

Support

Contact us
  • 0086-755-2734 0162
  • 0086--755-2839 5363
  • goodfaith01@icaniam.com
  • 2F, Building 1, Huahan Tech Park. No.16 Jinniuxi road, Pingshan, Longgan District, Shenzhen, China 518118

Q1.Is your company a manufacturer or a trading company?

A: We are manufacturer, all of our products are self-designed with patents, and 98% of our products are for export purpose.We also provide OEM/ODM service.

Q2. What is your sample policy?
A: As we mainly do OEM/ODM orders, we keep minimum sample stocks. Please contact with our sales team for sample status, it's not free, but we'll refund the sample cost when mass goods order received.

Q3. When will you send the sample out?
A: Normally, we will send the sample out in 3 working days after sample payment received.

Q4.Can I place the sample order online?
A:Yes, if you want to take samples online, we will generate an online order for your confirmation. Some times, you may even get discount if ordering online.

Q5. What is your trade terms?
A: EXW, FOB, CFR, CIF, DDU.

Q6.What is your MOQ?
A: MOQ for camping shower and beer foam maker is 1000pcs;MOQ for portable pressure washer and power supply flashlight is 100pcs;

Q7. What is your terms of payment?
A: For sample order, it's 100% in advance, either with T/T, Western Union or Paypal.
    For mass goods order, it's T/T, 30% as deposit, balance before delivery. We accept inspection before delivery, or we could also send you the photos of the products and packages before you arrange the balance.


Q8. What is your terms of packing?
A: Generally, we pack our goods in color boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after receiving your authorization.

Q9. How about your delivery time for mass order?
A: Generally, it will take 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q10. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery

Q11: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit ;
    2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.


Q12. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We have great experience in OEM/ODM service.